Frequently Asked Questions
Q: How do I register my product for warranty?
Or you can call us toll free at 1.855.846.0087
Q: How long is my warranty good for?
A: In order to determine warranty status, we’ll need the serial # of the product.
Equipment without serial #’s due to being removed, altered or defaced, will not carry any type of warranty. Refer to Owners Manual for more on Warranty Conditions.
Q: Where can I find the Serial # on my equipment?
A: Serial #’s are printed on a white sticker with a barcode on them located on the frame of the machine.
The digits printed above the barcode show the model of the machine.
The digits printed below the barcode is the serial #.
Q: What products should I use to clean my machine?
A: You can use a mild, non-abrasive cleaning solution or an anti-bacterial cleaner like liquid dish soap.
Q: My equipment is having some issues, who do I contact for repairs?
A: To find an authorized FMI Service Provider closest to you for warranty and non-warranty repairs, click here
Q: Where can I order spare parts?
A: Call our Service Dept at 1.855.846.0087
Q: My product is discontinued; can I still get parts for it?
A: We keep most parts in stock. Back orders can usually take up to 90 days if still offered by the factory.
Parts that are discontinued because of cosmetic, mechanical, electronic changes or colors, we can only offer the latest modified part.
Q: I’d like to purchase products. Who do I contact?
A: To find your Regional Sales Representative, click on The FMI Advantage tab and scroll down to the
bottom of the page to see a list of our FMI Contacts.
40 Series Model:
Q: How do I change the read outs from KPH to MPH?
A: There is a dip switch behind the control console that allows you to switch between the two.
Q: How do I calibrate my treadmill?
A: Remove Safety Magnet.
Press and hold the Pause / Reset button and # 1 for approximately 5 seconds.
Dot matrix displays “SPEED CAL PRESS START”. Press Start.
Replace Safety Magnet and press Start for Automatic Calibration or Enter for Manual Calibration.
*All products are shipped in box with some assembly required. Curbside delivery only. For other delivery options, call 1.855.846.0087 for pricing and delivery times.
Curbside delivery: the truck company provides delivery of the Fitnex/Steelflex product to the curb at the end of your driveway. Delivery of your product will be by a LTL motor freight carrier delivered by a tractor trailer. If the carrier cannot safety make the delivery for any reason (not limited to weight limitations, unstable road conditions, low hanging wires) then the buyer will responsible to have other arrangements made at their expense for the delivery.
Fitness Master, Inc. | All Rights Reserved ©2017 | Toll Free: 1-855-846-0087 Fax: 214-350-8884